Birthdays

I make no secret of it: I absolutely love birthdays. You’ve officially made it one more year on this earth…what better excuse for celebration? Although I love my own birthday (and the lavish attention it brings me), I can honestly say that I love celebrating my friends’ and family’s birthdays even more. Why? Because it combines my love of event planning with my love of surprising people!

My boyfriend’s 29th birthday (better known as “Tax Day”) just passed and was definitely cause for celebration this year. After a whirlwind decision to move to cross-country to New York City last October, we’ve finally just started to get the hang of the city. So what does that mean? Time to rent a car and explore nearby cities, of course!

First up: Philly!

We arrived in Philadelphia late on Friday night, so we decided to just crash in order to get an early start on Saturday. And what an early start it was! For whatever reason, both Wes and I were wide awake at 5:30AM, so we decided to shower and head out, instead of trying to get back to sleep.

We debated what to get for breakfast. I wanted to get a “normal” breakfast of coffee and an omelette. Wes, on the other hand, was determined to get a Philly cheesesteak — at 6:30AM!! Since it was his birthday trip, he won out, and I begrudgingly drove to the first two cheesesteak places on our list (yes, I made a list of the most recommended cheesesteaks in Philly).

We drove into Passyunk Square and debated who to try — Geno’s or Pat’s. These two places are touted as the best cheesesteaks in town, and Pat’s is credited with offering the very first Philly cheesesteak. We ultimately decided on Geno’s since it was the biggest eyesore on the Philly skyline. I ate about half of mine, and had to forfeit the rest. That was the first time I had eaten “non-Paleo” in over three weeks, and bread had somewhat lost its appeal to me.

After our tasty yet heavy breakfast, we parked the car just outside Center City and hoofed it to the Liberty Bell. We passed a lot of old historical squares and statues interspersed in the residential areas.

We spent the rest of the day exploring Philly — strolling down Elfreth’s Alley, soaking in the sun at Penn’s Landing, quietly touring Independence Hall, getting a deliciously buttery pretzel from the Amish stall in Reading Terminal, and gawking at the oddities in the Mutter Museum. We liked the Mutter Museum a lot, and concluded that it was the equivalent of the Internet, before the Internet. Like the original Rotten.com or something. Wes even got a shirt! I told him it looked like a Black Metal band shirt 🙂

We had such a packed day in Philly, and we didn’t even get to do the thing I wanted to do the most: the East State Penitentiary tour! I guess it’s a good thing though, because everyone tells me I should tour it on Halloween. Maybe we’ll save it for next October…

The next day, we drove to Atlantic City!

It was a gorgeous day, and we spent a lot of time exploring the boardwalk. I’m not much of a gambler, but Wes sure is, and he had been to AC many times before. He seemed to know all the best spots, which was a nice surprise for me!

The best part of the trip? ROULETTE!!! That is totally Wes and my game. We joined a table that was surrounded by a big tattooed dude with over $15grand in chips, a midget we later learned was named Morgan, and an old Asian dude who laughed the craziest laugh every time he won. I had a pretty good feeling about it, since Wes and I had a strategy: Rock-Paper-Scissors on every hand. If I win, we put it on Red; if he wins, we put it on Black; if we draw three times in a row, it goes to Green. Silly? It was — but it not only won us $200+, but everyone at the table seemed to love us (well, except the dealer — she didn’t seem to like us very much at all).

I had such a great time all weekend — I can’t wait until my next friend’s birthday!!

100 Places to Travel Challenge

I have to admit: I’m a sucker for these travel challenge things.  Interestingly enough, I’ve actually either just been or am about to go to around ten of the places on the list! I’ve italicized the places I’ve been, and emboldened the places I plan to visit in 2012. The real challenge would be for me to dig up pictures of each of these places!

1. Alamo
San Antonio, Texas, USA

2. Alhambra 
Granada, Spain

3. Andros Island
Bahamas

4. Angel Falls
Venezuela

5. Angkor Wat
Angkor, Cambodia

6. Atlantic City Boardwalk
Atlantic City, New Jersey, USA

7. Ayers Rock
Australia

8. Big Ben 
London, England

9. Bora Bora
Polynesia

10. British Museum 
London, England

11. Canals of Amsterdam 
Amsterdam, Netherlands

12. Cathedral of Seville 
Seville, Spain

13. Cave of Crystals
Mexico

14. Christ the Redeemer
Rio De Janeiro, Brazil

15. Cinque Terre National Park 
Italy

16. Colosseum 
Rome, Italy

17. Crater Lake National Park 
Oregon, USA

18. Dead Sea 
Israel/Jordan

19. Death Valley National Park 
California, USA

20. Devil’s Tower
Wyoming, USA

21. Dome of the Rock 
Jerusalem, Israel

22. Easter Island Statues
Polynesia

23. Edinburgh Castle
Edinburgh, Scotland

24. Eiffel Tower 
Paris, France

25. Empire State Building 
New York City, New York, USA

26. Forbidden City
Beijing, China

27. French Quarter 
New Orleans, Louisiana, USA 

28. Galapagos Islands
Ecuador

29. Gateway Arch
St. Louis, Missouri, USA

30. Gettysburg Battlefield 
Gettysburg, Pennsylvania, USA

31. Glacier Bay Basin
Alaska, USA

32. Glacier National Park
Montana, USA

33. Glowworm Cave
New Zealand

34. Golden Gate Bridge 
San Francisco, California, USA

35. Grand Canal 
Venice, Italy

36. Grand Canyon 
Arizona, USA

37. Grand Mosque in Mecca 
Saudi Arabia

38. Great Barrier Reef
Queensland, Australia

39. Great Mosque of Córdoba 
CĂłrdoba, Spain

40. Great Wall of China
China

41. Hagia Sophia
Istanbul, Turkey

42. Hawaii Volcanoes National Park 
Hawaii, USA

43. Hollywood Boulevard 
Hollywood, California, USA

44. Iguazu Falls
Argentina and Brazil

45. Kiyomizu-dera
Kyoto, Japan

46. Kremlin
Moscow, Russia

47. Lake Titicaca
Peru

48. Las Ramblas
Barcelona, Spain

49. Las Vegas Strip 
Las Vegas, Nevada

50. Leaning Tower of Pisa 
Pisa, Italy

51. Louvre Museum 
Paris, France

52. Macchu Picchu
Peru

53. Matterhorn 
Switzerland

54. Mayan Pyramids of Chichen Itza
Yucatan Peninsula, Mexico

55. Metropolitan Museum of Art 
New York City, New York, USA

56. Mount Everest
Nepal

57. Mount Fuji
Japan

58. Mount Kilimanjaro
Tanzania

59. Mount Rushmore
Keystone, South Dakota, USA

60. Napa Valley 
California, USA

61. Ngorongoro Crater
Tanzania

62. Niagara Falls 
New York, USA

63. Notre Dame Cathedral 
Paris, France

64. Pacific Rim National Park
British Columbia, Canada

65. Pebble Beaches of Nice 
Nice, France

66. Petra 
Jordan

67. Petronas Twin Towers
Kuala Lumpur, Malaysia

68. Portland Head Lighthouse 
Cape Elizabeth, Maine, USA

69. Puerta Del Sol 
Madrid, Spain

70. Pyramids of Giza 
Egypt

71. Redwood National Park 
California, USA

72. Rock of Gibraltar 
Gibraltar

73. Rocky Mountain National Park 
Colorado, USA 

74. Ruins of Athens
Athens, Greece

75. Ruins of Pompeii 
Pompei, Italy

76. Sagrada Famila
Barcelona, Spain

77. Willis Tower (formerly Sears Tower) 
Chicago, Illinois, USA

78. Sedlec Ossuary 
Czech Republic

79. Sistine Chapel 
Vatican City, Italy

80. Smithsonian Institution 
Washington, D.C., USA

81. Space Needle
Seattle, Washington, USA

82. St. Peter’s Basilica 
Vatican City, Italy

83. Statue of Liberty 
New York City, New York, USA

84. Stonehenge
Wiltshire County, England

85. Sydney Opera House
Sydney, Australia

86. Taj Mahal
Agra, India

87. Temple of the Golden Pavilion
Kyoto, Japan

88. Teotihuacan
Mexico

89. Tian Tan Buddha
Hong Kong, China

90. Times Square 
New York City, New York, USA

91. Varanasi
Uttar Pradesh, India

92. Victoria Falls
Zimbabwe

93. Wailing Wall 
Jerusalem, Israel

94. Walt Disney World Resort 
Orlando, Florida

95. Washington Monument 
Washington, D.C., USA

96. White Cliffs of Dover
Dover, England

97. White House 
Washington, D.C., USA

98. Winchester Cathedral
Hampshire, England

99. Yosemite National Park 
California, USA

100. Zion National Park
Utah, USA

Younger Next Year

Younger Next Year describes that lifestyle, summarized by “Harry’s Rules.” Follow them, the authors say, and you’ll turn back your biological clock — “become functionally younger every year for the next decade.” From the book:

Harry’s Rules

  1. Exercise six days a week for the rest of your life. Don’t think of it as exercise. Think of it as sending a constant ‘grow’ message
as telling your body to get stronger, more limber, functionally younger, in the only language your body understands. Do it because it’s the only thing that works.
  2. Do serious aerobic exercise four days a week for the rest of your life. Hard aerobics, working up a good sweat, is our favorite exercise rhythm because [it] brings out our youngest and best biology: strong, fast, energetic, and optimistic all day long. Tell your body it’s springtime.
  3. Do serious strength training, with weights, two days a week for the rest of your life.Generally, we aren’t aware of nerve decay as we get older, but it’s the main reason our joints wear out, our muscles get sloppy, and our ability to be physically alert and powerful begins to fade. And it is reversible with strength training.
  4. Spend less than you make. Time to quit playing and come inside. Come inside your income. Try to do it early. As with smoking, you can recover. It takes time and earlier is better, but do it.
  5. Quit eating crap! Never go on a diet again. The only way to lose weight is to embark on a program of steady, vigorous exercise, avoiding the worst foods (french fries, almost all fast food, processed snacks with names that end with the letter “O”), and eating less of everything.
  6. Care. There have to be people and causes you care about. Doesn’t seem to matter much what the causes are. They don’t have to be important to society or make money, as long as they’re important to you.
  7. Connect and commit. There is a terrible temptation, in our 60s and 70s, to close up shop and narrow our lives. In most cases, retirement already does that, and it’s tempting to just go along with the program, get narrower and narrower. Well, don’t. It’s killing us. We have toexercise our social, pack-animal gifts as vigorously as we exercise our bodies. That means adding friends, doing more stuff, getting out there, and being involved.

43 Tenets to Live By

In my spare time, I often contemplate what sort of impact my life has had on the world around me. Not necessarily in a directly measurable way, but in more of a Butterfly Effect kind of way. How have my past choices affected the lives of those I’ve known? Affected my future?
Of course, there’s no real way to know — these ruminations are simply idle speculation. However, I am forever trying to improve my life philosophy in order to increase the amount of positive effects I can have on myself and those around me. Recently, I came across an amazing article on one of my favorite blogs, Get Rich Slowly (I highly recommend checking it out). The author wrote 43 observations he’s made in his 43 years of life, and a number of his points directly correlated with my personal thoughts on how to view life. I’ve listed all 43 below as they are definitely worth reading.
  1. Be impeccable with your word. Be honest — with yourself and others. If you promise to do something, do it. When somebody asks you a question, tell the truth. Don’t gossip. Practice what you preach.
  2. Don’t take anything personally. When people criticize you and your actions, it’s not about you — it’s about them. They can’t know what it’s like to be you and to be living your life. When you take things personally, you’re allowing others to control your life and your happiness. “The dogs bark, but the caravan moves on.” — Arab proverb
  3. Don’t make assumptions. The flip side of not taking anything personally is to not assume you know what’s going on in other people’s heads, to not assume you know the motivations for their actions. Just as their reality doesn’t reflect your reality, your life is not theirs. Give people the benefit of the doubt.
  4. Always do your best. Your best will vary from moment to moment. Some days in the gym, for instance, I’m able to lift heavier weights than on other days. That’s okay. I do the best I can every time. This is one of the keys to success and to happiness: No matter what you do, do it as well as you can.
  5. Be skeptical — but learn to listen. In other words, don’t believe everything you hear, not just from others, but also from your own internal self-talk. Keep an open mind, but analyze the things you see and hear to see if they actually make sense.
  6. Be encouraging. There are a lot of people out there who want to tell others what’s wrong with their actions, why the things they want to do can’t be done. Don’t be that way. Instead, do what you can (in big ways and subtle ways) to help others achieve their goals.
  7. People who are happy with their own lives almost never criticize others, to paraphrase Steven Pressfield from The War of Art. “If they speak at all,” says Pressfield, “it’s to offer encouragement.”
  8. Have the courage to pursue your dreams. If you want something, go after it. Don’t allow yourself to be trapped in a life filled with shoulds. Don’t do things just because others expect you to do them. Choose what you want. “The minute you choose to do what you really want to do, it’s a different kind of life.” — R. Buckminster Fuller
  9. Fear is the mind-killer. If you can build confidence and overcome fear, you’ll be happier and more successful. This isn’t easy, but it’s worth it. “You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face
You must do the thing you think you cannot do.” — Eleanor Roosevelt
  10. “No hay mal que por bien no venga.” — Spanish proverb. That is, there is no bad from which some good does not come. (Or, “every cloud has a silver lining”.) Sometimes life sucks. Bad things happen. But in nearly every instance, the bad brings good too, usually in the opportunity to change, to transform yourself into something new.
  11. Change is good. For some reason, our society is skeptical of people who transform themselves. A politician who changes her mind because she gains a deeper understanding of something is said to have “flip-flopped” on an issue. But personal growth can be amazing. By doing and trying and learning new things, you experience more of life, and you become a better person. Don’t be afraid to change and grow.
  12. Spirituality is personal. The desire for one person (or group) to impose her (or their) beliefs on others is the source of much of this world’s strife. Believe what you want, and let others do the same. “There is no need for temples, no need for complicated philosophies. My brain and heart are my temples; my philosophy is kindness.” — Dalai Lama
  13. Self-care comes first. Eat right. Exercise. Take time to relax. Do your personal chores. Be well groomed. Treat yourself like a princess (or a prince). When you take care of yourself, it’s easier to be of service to others.
  14. You can’t predict what the Future You will like. It’s pointless to even try. Instead, focus on creating the best life for the Present You. Make decisions based on what you need today instead of what might happen tomorrow. (But note this isn’t permission to simply ignore the future. You still need to save for retirement, for instance, but you also need to make decisions based on who you are at this moment.)
  15. Be present in the moment. When you do something, do that thing. When you’re with somebody, butwith them. Don’t multitask. Put away the smartphone or the computer or the book. Be all there. When you do this, you’ll do better work, you’ll show respect to others, and you’ll enjoy yourself more.
  16. Don’t try to change others. “Attempts to change others are rarely successful, and even then are probably not completely satisfying,” Harry Browne wrote in How I Found Freedom in an Unfree World. “To accept others as they are doesn’t mean you have to give into them or put up with them. You are sovereign. You own your own world. You can choose
There are millions of people out there in the world; you have a lot more to choose from than just what you see in front of you now.”
  17. Don’t allow others to try to change you. Again from How I Found Freedom in an Unfree World: “You are free to live your life as you want
The demands and wishes of others don’t control your life. You do. You make the decisions
There are thousands of people who wouldn’t demand that you bend yourself out of shape to please them. There are people who will want you to be yourself, people who see things as you do, people who want the same things you want. Why should you have to waste your life in a futile effort to please those with whom you aren’t compatible?”
  18. It’s okay to say, “I don’t know.” Admitting ignorance isn’t the same as admitting defeat. It doesn’t make you look bad. You know what does make you look bad? Saying or doing something with confidence but being completely wrong. If you don’t know, say so.
  19. Don’t yuck someone else’s yum. Just because you don’t like something doesn’t mean it’s bad. Pursue your passions, and let others pursue theirs. If you don’t like something, fine. There’s no need to make a big deal about it. (Note: This is a tough one for me to actually practice in daily life.)
  20. There’s seldom one right way to do something. Most of the time, there are multiple paths to success. For instance, as I’ve said many times here at Get Rich Slowly, there’s no one right way to get out of debt. Don’t believe anyone who tells you there is.
  21. Quality tools can make life better. For years, I equated low cost with smart spending. Now I know that’s not always the case. Now, I’m willing to spend to buy high-quality things when I know I’ll use them all the time. I have high-quality boots, for instance, and an expensive computer. I’m okay with that. I walk everywhere I go, so the boots are worth it. And my computer is my livelihood. The expense is worth it because it makes working a joy. For items used daily, buy the best. If you don’t use it often, of if it’s not important to you, buy the cheapest possible.
  22. Happiness is mostly internal. While external forces do affect well-being, most of your happiness comes from one place: You. Research has shown that about 50% of happiness is biological; 40% of happiness comes from intentional activity, the things you choose to do; and only 10% of your happiness is based on external factors beyond your control. If you’re not happy, change who you are and what you do.
  23. Small passions give life flavor. I love bacon and comic books and Scotch whisky and cats and maracuyĂĄ (a passionfruit from PerĂș). I enjoy walking through the city, reading the news in Spanish, taking the laundry out of the dryer, and ordering the same tea every day from the same barrista. These small pleasures provide texture to life. Savor them.
  24. There’s no such thing as natural talent. If you want to be good at something, you have to spend the time to become good at that thing. Only American superheroes don’t have to work for the abilities they have. And how strange is that? They’re just given their powers. That’s not how it works in the real world. As Malcolm Gladwell notes in Outliers, in the real world, people become experts by putting in thousands of hours.
  25. Be adventurous. Try new things. Eat new food. Learn a new skill. Travel. Watch foreign films. Change your hairstyle. You might not enjoy everything you try, but then you might find something you really love. (From Action Girl’s Guide to Living.)
  26. Be open-minded. Read books and magazines and newspapers and web sites. (And not just the ones you already agree with or like.) Listen to other people’s opinions. You don’t have to welcome every new idea with open arms; just be willing to change and grow. (From Action Girl’s Guide to Living.)
  27. Be positive. Life is short. Don’t waste time complaining. If you can do something about a problem, do it. Otherwise, get on with life and forget it. Route your negative energy in a positive direction. If you hate something, fine, but don’t make it your career. (From Action Girl’s Guide to Living.)
  28. Don’t sweat the small stuff. Who cares if your shirt isn’t ironed? If you forgot to mail the phone bill? If you can’t remember someone’s name? Take it easy. It’s not that important.
  29. Ask for it. You’ll never get it if you don’t ask. And you might be surprised at what you can get just by being bold.
  30. Slow and steady wins the race. The most successful folks are those who work longest and hardest at things they love to do. So try to find ways to make frugality fun, and recognize that you’re in this for the long haul. You’re making a lifestyle change, not looking for a quick fix.
  31. The perfect is the enemy of the good. Too many people never get started toward their goals because they don’t know that the “best” first step is. Don’t worry about getting things exactly right — just choose a good option and do something to get started.
  32. Failure is okay. Everyone makes mistakes. Don’t let one slip-up drag you down. One key difference between those who succeed and those who don’t is the ability to recover from a setback and keep marching toward a goal. Use failures to learn what not to do next time. “Fall down seven times, get up eight.” — Japanese proverb
  33. You can have (or do) anything you want — but you can’t have (or do) everything you want. Being smart with money — or with time — isn’t about giving up your plasma TV or your daily latte. It’s about setting priorities and managing expectations, about conscious living. Focus on the things that matter most to you and ignore everything else.
  34. You don’t need permission. When we’re young, we wait for our parents and our teachers to say it’s okay to do the things we want to do. As an adult, you don’t need permission from anyone else. Do you want to quit your job and travel the world? Do it. Do you want to learn how to ride a motorcycle? Do it. Don’t wait for somebody to give you the go-ahead. You are the only one who needs to give yourself permission to do these things.
  35. Action beats inaction. It’s easy to put things off, but the sooner you start moving toward your goals, the easier they’ll be to reach. It’s better to start with small steps today than to wait for that someday when you’ll be able to make great strides. Get moving.
  36. Along similar lines, it’s not what you say that matters; it’s what you do. Live a life of action, not words. “Action is character.” — F. Scott Fitzgerald.
  37. Look for connections. Share your interests and experiences with people you meet. You don’t need to force your story on others. But learn to strike up conversations with people you meet. Ask them about their lives. They’ll ask you about yours. In Never Eat Alone, Keith Ferrazzi notes this is a great way to form connections you might otherwise miss. In this way, you may sometimes turn a random encounter into a possible “lucky break”. (Occasionally you will be a source of luck for the people you meet, just as they will sometimes be a source of luck for you.)
  38. Keep your options open. Goals are good. But single-minded devotion to a goal can often blind a person to other opportunities. And it’s a mistake to cling to one path out of a sense of obligation. If you enter law school and discover you hate it, quit. Don’t endure years of misery because you feel it’s expected of you. You have more options than you think, but you may need to open your eyes to see them.
  39. Be empathetic — think like the other person. Remember that people are all the same. We each have the same fears and the same desires. Underneath, most folks are pretty nice. Instead of fighting with others are hating them because they’re different, try to get a feel for their story, their point of view. “You never really know a man until you stand in his shoes and walk around in them.” — Harper Lee, To Kill a Mockingbird.
  40. Do the right thing. If you do what’s right, and you do it well, what do you care what other people think? Successful people will always have critics. Learn from the critics or to ignore them, but don’t let them bring you down. Do the right thing, and confidently own the consequences.
  41. Don’t compare yourself to others. I’ll tell you a secret. There are a lot of personal finance blogs out there. I don’t get to read them as often as I used to, but I do try to make the rounds once every week. Sometimes when I do this, I feel like giving up. I feel like quitting. I lose confidence. “I can’t write that well,” I think. “I can’t cover retirement investing as well as Jim did.” Comparing myself to others is counter-productive. It only makes me feel inadequate. Who cares what other people write, or how well? What’s important is simply producing the best work I can. All I can be is myself.
  42. Be yourself. This is by far the most important thing I’ve learned about life. For so long, I tried to please other people, tried to be and do the things I thought they wanted me to be and do. That just made me unhappy. And most of the time, it didn’t please anyone. I’ve had enough of that. Instead of trying to be somebody else, I’m just me. I’m honest about who I am and what I want. Sure, that means some of my old friends don’t like who I’ve become. That’s okay. I’ve made new friends who do like who I am. But the best part is that I like who I am.
  43. “Everybody is talented, original and has something important to say.” — Barbara Ueland, If You Want to Write.

When Customer Service Pays Off

For the first time in my career, I’ve been doing a lot of direct customer service. Initially, this pained me greatly since as a Product Manager I’m really meant to be the third wrung of support (Customer Support Representative > Quality Assurance > Product Management). And as much as I love hearing direct feedback about the product from the customers, I really don’t enjoy dealing with people who write in a simple “FU” or find impossible to reproduce bugs. However, the email below comes from a woman who I helped out a few weeks ago, and I found it very touching, and a reminder of just how little customers mean to so many companies.

Dxxxxx Sxxxxx

Vice President of Products
TV Guide Digital

RE: Stephanie Neill

Dear Mr. Sxxxxx:
For the past several years I have been disabled to the point of bedridden as I undergo testing to determine the cause of chronic pain in my shoulders and lower back. I also have developed an exasperating problem with reading, trying to make sense of what I’ve read, and putting the details together. This also applies to thinking in general as well as memory problems. I can best describe this as trying to think with a brain full of soup. I think all of this is a result of having my spinal cord pinched in a not-very-good way. During this time I have found few people willing to assist me with even the most minor of inquiries or
Problems. Just trying to get an answer to a simple question is often much harder than need be.

This past December my husband, Jxxxxx, got me a NOOK Tablet for Christmas. At first I wasn’t sure I wanted it because I wasn’t sure what it could do. Now I love it, but I’m still having problems learning how to use the darn thing. Questions are plentiful, and trying to get answers is just about impossible. I’m sure you can imagine that Barnes and Noble is very busy when called upon. Making a list of questions and then trying to get them answered by Barnes & Noble seems to fall within the ridiculous.

One of my problems has been with applications. Are they all compatible? Can I download any app to a NOOK and have them all work together? If they don’t, do I still have to pay for that? Where do I find answers to these questions and a person with time to help me understand them? I was getting to a point where I truly figured I would have to take classes to figure out all of this stuff, but I wouldn’t be able to that until after spinal surgery. (I hope THAT will happen in early April!) Until then I expected to remain frustrated with the whole thing.

Earlier this week I came upon an offer to put TV Guide on my NOOK free of charge, and I really want that! But is it compatible? How could I find out? Feeling incredibly stupid, frustrated and aggravated to no end, I sent off a quick question on the TV Guide site which I was positive would never see the light of day. Imagine my shock when I received a reply from Stephanie Neill. Very briefly she explained the difference between IOS and Android. The entire reply probably consists of less than 200 words yet it was more than I had gotten from anyone else, and frankly, it was helpful! Imagine that! I sent back a “thank you” to which she replied again, and now I have an open invitation that should I get stuck on something that I cannot work through and Google cannot answer for me, I am welcome to send an inquiry to her. OMG! Where did this girl come from? What a breath of fresh air in an otherwise exhausting situation!

Let me tell you Mr. Sxxxxx, I am over fifty-years-old, and I can tell you this entire situation since August of 2008 has certainly taught me a thing or two about people. One of those things is that people like this just don’t come around every day anymore! Rudeness has become the norm, and most people believe that if they ignore you, you DO go away. If you are lucky enough to have someone like this land in your lap, you had better take the minute or two to thank them and to try to improve THEIR life in some small way!

Beyond this situation I do not know Stephanie Neill, but I’d be happy to make her acquaintance personally anytime. She is beyond the norm and one of those few people who take the extra step or go the extra mile. I’m quite certain she would tell you that she didn’t even do that much or say that much which is hardly the point. What she did say, how she said it, and the offer of follow up assistance says more than the words she used. I am happy to send this email to you on her behalf. What a pleasant surprise she has been. I hope you will put this in her file and remember it when time comes around again to discuss her wages. This one is a good one, and you’ll want to hang onto her!

I still don’t have TV Guide on my NOOK, but maybe I have something better. (I couldn’t find the information online for NOOKS and TV Guide. When I called Barnes & Noble the person I talked to said she “didn’t know”. Typical.)

Have a Good Day, Sir, and a Happy Weekend to you!

Sincerely,

Mrs. Rxxxx Mxxxx
Bxxxxxxxx, OH